Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
Company Registration Number: 15304392
ICO Registration Reference: ZB820226
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
1. Introduction
Welcome to Alovhost Ltd. ("Alovhost", "we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK laws.
By using our services, you acknowledge and agree to this Privacy Policy. If you do not agree, you must stop using our services immediately.
For data protection inquiries, contact us at:
Email: [email protected]
Address: 128 City Road, London, EC1V 2NX, United Kingdom
2. Data We Collect
We collect the following categories of personal data:
2.1 Information You Provide Directly
· Account Information: Name, email, phone number, billing address, company details.
· Technical Data: IP address, device type, browser type, operating system.
· Fraud Prevention & Security Providers: To verify transactions and prevent fraud.
3. How We Use Your Data
We use your data for the following lawful purposes under UK GDPR:
Purpose | Legal Basis (UK GDPR) |
To provide hosting services | Contractual necessity (Art. 6(1)(b)) |
To process payments | Contractual necessity (Art. 6(1)(b)) |
To provide customer support | Legitimate interest (Art. 6(1)(f)) |
To prevent fraud and security breaches | Legitimate interest (Art. 6(1)(f)) |
To comply with legal obligations | Legal obligation (Art. 6(1)(c)) |
To send service-related emails | Legitimate interest (Art. 6(1)(f)) |
To send marketing communications (if consented) | Consent (Art. 6(1)(a)) |
4. How We Share Your Data
We may share your data with:
4.1 Third-Party Service Providers
· Payment Processors: PayPal, Stripe, CryptoMus (for secure transactions).
· If required by law enforcement or to comply with legal obligations.
· In case of a merger, acquisition, or sale, your data may be transferred as part of the business assets.
5. Your GDPR Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right | Description |
Right to Access (Art. 15) | Request a copy of your personal data. |
Right to Rectification (Art. 16) | Request correction of inaccurate data. |
Right to Erasure (Art. 17) | Request deletion of your data (subject to legal limitations). |
Right to Restriction (Art. 18) | Request restriction of data processing. |
Right to Data Portability (Art. 20) | Request your data in a structured format. |
Right to Object (Art. 21) | Object to data processing based on legitimate interest. |
Right to Withdraw Consent (Art. 7) | Withdraw marketing consent at any time. |
Right to Complain (Art. 77) | Lodge a complaint with the ICO (Information Commissioner’s Office). |
6. Data Retention & Deletion
We retain your data only as long as necessary for the purposes stated in this Privacy Policy:
Data Type | Retention Period |
Account & Payment Data | 7 years (for tax & legal compliance) |
Support & Communication Data | 2 years |
Security & Fraud Prevention Logs | 1 year |
Marketing Data | Until consent is withdrawn |
7. Data Security Measures
We implement industry-standard security measures to protect your data:
Encryption: All sensitive data is encrypted in transit (SSL/TLS) and at rest.
Access Control: Only authorized personnel have access to personal data.
Fraud & Intrusion Monitoring: Continuous monitoring for suspicious activities.
Data Backups: Secure backups to prevent data loss.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. International Data Transfers
· Your data may be transferred outside the UK (e.g., if hosted in an international data center).
9. Cookies & Tracking Technologies
We use cookies & tracking technologies to enhance user experience:
Cookie Type | Purpose |
Essential Cookies | Required for website functionality. |
Analytics Cookies | Help us analyze website traffic (e.g., Google Analytics). |
Marketing Cookies | Used for targeted advertising (only with consent). |
10. Data Breach Notification
If a data breach occurs that affects your rights or freedoms, we will:
· Notify affected users as soon as possible.
11. Changes to This Privacy Policy
· We may update this policy as needed.
12. Contact Information
For any privacy-related questions, contact us at:
Email: [email protected]
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Website: www.ico.org.uk
