It can be frustrating when you're suddenly unable to access your VPS, especially when you're on a deadline. But don’t worry — here are some simple steps to troubleshoot and resolve the issue.
1. Try a Reboot
The most common reason your VPS becomes unreachable is that it may be stuck or frozen due to high resource usage or a software crash.
To safely reboot your VPS, follow these steps:
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Step 1: Log in to your Alovhost client account at https://alovhost.com/clientarea
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Step 2: In the top menu, click on “Services”
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Step 3: Click on the name of your VPS from the list
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Step 4: On the left-hand sidebar, click on the “Reboot icon”
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Step 5: Confirm the action and wait about 1–2 minutes
2. Use the VNC Option:
If Remote Desktop (RDP) is not working, you can try accessing your VPS using the built-in VNC viewer:
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Go to Services → Click your VPS
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Click the small monitor icon
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Wait a few seconds and click Launch VNC
This will give you direct access to your VPS even if RDP is down.
3. Check Your Credentials:
Make sure you’re using the latest IP/Hostname, Username, and Password provided to you via email. If you’ve changed the password from inside Windows, the new one should be used for RDP login.
4. Still No Access?
If all else fails, create a support ticket and mention what you’ve tried. Our support team will jump in quickly and assist you.
Need further help? Contact support via ticket from your Client Area.
